Refund Policy

Last updated: October 23, 2026 · Animotion Conteúdo Criativo LTDA, Brazil

Full refund within 14 days

You may request a full refund within 14 days after purchase, without giving a reason. This policy includes and extends the 7-day right of withdrawal under Article 49 of Brazil's Consumer Defense Code (CDC), without limiting any other mandatory consumer rights.

How to request

Email support@animotionlabs.com within that period using the email address used at checkout, and include the product or purchase reference if available. No justification is required. Never send your card number.

What happens to your license

After a refund, the license is deactivated on all Macs. A refund of the Andromeda Bundle deactivates both the Starsweep and Stardrop keys. Free features remain available.

Payment method and processing

The full amount paid is refunded to the original payment method. After issuance, your payment provider may take 5–10 business days to show the credit. This banking processing time does not change the deadline for requesting a refund.

Provider

Animotion Conteúdo Criativo LTDA · CNPJ 41.663.648/0001-25 · Brazil. Contact: support@animotionlabs.com.

Last updated: October 23, 2026